Shipping policy

SHIPPING POLICY

Thank you for shopping with Ayizan Privè.

Ayizan Privè offers a combination of in-stock merchandise, print-on-demand products, and select products fulfilled by third-party partners. Because different items may be fulfilled from different locations, processing times, shipping times, packaging, and delivery dates may vary by product.

Please review the information below before placing your order.

IN-STOCK AYIZAN PRIVÈ ITEMS

Products that are currently stocked and fulfilled directly by Ayizan Privè are typically processed within 2–4 business daysafter payment is successfully received.

Business days are Monday through Friday and exclude weekends and holidays.

During new drops, restocks, sales, holidays, or periods of high order volume, additional processing time may be required.

Processing time is separate from carrier transit time.

PRINT-ON-DEMAND PRODUCTS

Some Ayizan Privè products are made to order through our print-on-demand production partners.

These products must be produced before they can be shipped.

Production and fulfillment times vary depending on the product and production partner. Estimated shipping or delivery information may be displayed on the product page or during checkout when available.

Please allow additional time for print-on-demand products to be created before shipment.

Once a print-on-demand order has entered production, changes or cancellations may not be possible.

THIRD-PARTY FULFILLED & DROPSHIPPED PRODUCTS

Select products available through Ayizan Privè may be stored, packaged, and shipped directly by one of our fulfillment or supplier partners.

Processing and delivery times for these products may vary based on the supplier, fulfillment location, destination, carrier, and product availability.

Whenever possible, estimated delivery information will be provided at checkout or on the applicable product page.

ORDERS MAY ARRIVE SEPARATELY

If your order contains products from different fulfillment sources, your order may arrive in multiple packages and on different dates.

For example, an in-stock Ayizan Privè item may ship separately from a print-on-demand or third-party fulfilled item.

Receiving one package does not necessarily mean that the remainder of your order is missing.

You may receive separate tracking information for each shipment.

SHIPPING RATES

Applicable shipping charges are calculated and displayed during checkout.

Because products may ship from different fulfillment locations, shipping costs may vary depending on the products in your cart, destination, package size, and available shipping services.

Any free-shipping offers or promotional shipping rates will be clearly disclosed when applicable.

DELIVERY ESTIMATES

Delivery dates shown on our website or provided by a fulfillment partner or shipping carrier are estimates rather than guarantees, unless expressly stated otherwise.

Shipping delays may occur because of weather, holidays, carrier disruptions, customs processing, production delays, high order volume, or other circumstances outside of Ayizan Privè's reasonable control.

We appreciate your patience when carrier or fulfillment delays occur.

TRACKING INFORMATION

Tracking information will be provided when available after your order or individual shipment has been fulfilled.

For orders shipped in multiple packages, you may receive more than one tracking number.

Please allow time for tracking information to update after receiving your shipping confirmation.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before completing your purchase.

If you notice an error after placing an order, contact Ayizan Privè as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing, production, or shipment.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided by the customer.

LOST, DELAYED OR MISSING PACKAGES

If tracking shows that your package is delayed or remains in transit beyond its estimated delivery period, please check the tracking information provided by the carrier.

You may also contact Ayizan Privè customer service with your order number so we can assist with available shipment information.

If tracking shows a package as delivered but you cannot locate it, please check:

  • Around the delivery location

  • With household members

  • With neighbors

  • With your building's front desk, mailroom, or management when applicable

  • Directly with the shipping carrier

Ayizan Privè will assist with reasonable carrier or fulfillment inquiries when possible.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your merchandise when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact Ayizan Privè customer service as soon as possible.

Please include:

  • Your name

  • Order number

  • A description of the issue

  • Clear photographs of the merchandise

  • Clear photographs of the packaging when relevant

We will review the issue and work toward an appropriate resolution in accordance with our Return & Refund Policy and any applicable fulfillment-partner requirements.

RETURNS & REFUNDS

Return eligibility may vary depending on the type of product purchased.

Because some products are produced specifically after an order is placed, certain print-on-demand, customized, personalized, made-to-order, or final-sale items may not be eligible for return due to buyer's remorse or incorrect sizing when disclosed before purchase and permitted by applicable law.

Damaged, defective, or incorrect merchandise will be handled according to our Return & Refund Policy and applicable consumer protection laws.

Please review the product description and our Return & Refund Policy before purchasing.

ORDER CHANGES & CANCELLATIONS

Contact us as soon as possible if you need to request a change or cancellation.

For in-stock orders, we will make reasonable efforts to accommodate requests that are received before shipment.

For print-on-demand or third-party fulfilled products, an order may be sent to the fulfillment partner shortly after purchase. Once production or fulfillment has begun, we may be unable to modify or cancel the order.

Submitting a cancellation request does not guarantee that an order can be canceled.

INTERNATIONAL ORDERS

If international shipping is offered for a particular destination, customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by their country or local authorities unless otherwise stated at checkout.

Customs processing may also affect delivery times.

CONTACT US

For questions about your Ayizan Privè shipment, please contact Ayizan Privè customer service using the contact information provided on our website.

Please include your order number so we can locate your purchase and assist you more efficiently.

Last updated: August 20, 2026